Elysée Hotel AG Hamburg is committed to ensuring that its online shop is accessible to all..
Current status of compliance with requirements
This website is partially compliant with Level AA of the ‘Web Content Accessibility Guidelines – WCAG 2.1’ and with the applicable European Standard EN 301 549 V3.2.1 (2021-03) in accordance with Directive (EU) 2016/2102 of the European Parliament and of the Council.
Non-accessible content
The content listed below is not accessible:
The purchased voucher product can be downloaded as a PDF file. The PDF file itself is not designed to be accessible, but this should not prevent the purchaser from giving it as a gift or the recipient from redeeming it. Should you have any problems or questions regarding your PDF voucher, we will be happy to assist you via the contact details below.
Emails sent by the system and purchase receipts are currently not accessible. We are working on improvements.
Creation of this accessibility statement
This statement was created on 4 May 2026. The system was tested for WCAG 2.1 Conformity Level AA upon going live in the form of a self-assessment. This statement was last updated on 4 May 2026.
Feedback and contact details
If you notice any barriers preventing you from using our website – such as issues not described in this statement or shortcomings regarding compliance with accessibility requirements – please let us know by email. We will review your enquiry and contact you as soon as possible. Contact: concierge@grand-elysee.com
Enforcement procedure
If you are not satisfied with the response received via the contact details above, you may submit a complaint to this complaints body: kontakt@mlbf-barrierefrei.de